Growth slows. The instinct that follows is almost automatic: hire someone to fix it.

A VP of Sales. A CRO. A more senior version of whoever is currently responsible for revenue. The logic feels sound. If growth is the problem, growth should be someone's full-time job.

Sometimes that is exactly the right move. Often, it solves the wrong problem, expensively, and slowly enough that the mistake is not obvious for a year or more.

The Question Rarely Asked First

Before deciding who to hire, it is worth asking a simpler question. Is the current constraint a people problem, or is it a clarity problem?

A people problem means the strategy is sound and the organization simply needs more capable hands executing it. A clarity problem means something upstream, positioning, pricing, the buyer's actual decision process, has never been fully worked out, and no amount of additional sales talent will compensate for that gap.

These look identical from the outside. Both present as missed targets and slower-than-expected growth. They require completely different responses.

Why This Is Easy To Get Wrong

Hiring is legible. A board can understand it, approve it, and feel that action has been taken. Diagnosing whether the real issue is upstream of the sales function is slower, less visible, and harder to explain in a single sentence.

That asymmetry is part of why so many companies hire before they diagnose. It is not that leadership is careless. It is that hiring is the tool everyone already knows how to use.

What A Faster Diagnosis Looks Like

Before the next hire, a few honest questions are usually more revealing than another resume review.

If ten customers were asked to explain the product's value in their own words, would the answers actually agree with each other? Is the current sales cycle long because of the market, or because internal handoffs and approvals slow everything down? When a deal is lost, does anyone investigate why, or does the explanation default to price or timing without a closer look?

If those questions are hard to answer with real confidence, the constraint is probably not a lack of sales talent. It is a lack of clarity that a new hire will inherit rather than solve.


This connects directly to Finding 001: Customers Buy The Decision They Can Safely Defend™. A sales hire cannot make a decision more defensible on its own. Clarity upstream usually has to come first.

Start a Conversation